Proactive monitoring is a capability to ensure optimal allocation and consumption of resources.

Reltio Data Cloud is built on a distributed and fault-tolerant architecture on public cloud infrastructure. It offers high availability for mission-critical data management applications. To ensure high availability, Reltio relies on the optimal allocation of resources based on customer needs (number of consolidated profiles, API calls, and users) and proactive monitoring of resource consumption. To enhance Reltio Data Cloud's resilience, it is also critical to detect and identify processes that cause excessive consumption of computing resources.

Therefore, we enhanced our proactive monitoring alerting capabilities and altering capabilities to notify you of such situations to ensure optimal performance and high availability for all Reltio customers. You receive automated warnings when your tenant processes consume higher than normal resources based on the benchmarks Reltio has established. Such processes are governed to ensure they do not interfere with other regular processes or negatively impact the user experience. When this occurs, Reltio will notify you and work with you to analyze your operations and suggest optimizations to correct the issue.

Once Reltio’s proactive monitoring has identified processes of this nature, you receive an alert. You can review Reltio’s configuration and implementation best practices provided in our documentation and optimize your tenant configurations or integrations to operate within the thresholds and avoid disruptions. Contact Reltio’s customer support team if you need further assistance.