Time To Live (TTL) for workflow tasks
Learn more about how time to live (TTL) settings automatically remove closed and invalid workflow tasks to keep your Inbox optimized.
Closed and invalid workflow tasks can accumulate in the Inbox over time. This buildup increases system load and can reduce performance. To prevent this, Reltio enforces a TTL setting on closed and invalid tasks.
When a task reaches the configured TTL, it is automatically removed from the Inbox and from query search results. By default, tasks remain available for one year.
How TTL works
- Closed tasks: TTL starts from the resolution date of the process. The task is removed once it has been closed for one year.
Example of a completed workflow process. All closed tasks from this process are removed atTime 3 + TTL. - Invalid tasks: TTL starts from the process start date (the creation date of the oldest task in that process). The task is removed one year after the start date, regardless of when it became invalid.
Example of a workflow process that became invalid. All tasks are removed atTime 0 + TTL. - Active processes: If a workflow process still has open tasks, TTL does not remove any closed tasks from that process until the process is complete.
The system enforces TTL on a rolling basis. Each day, the system evaluates closed and invalid tasks and removes any that have exceeded the configured TTL.
Searching for tasks
As a Data Steward, you can search and filter for closed workflow tasks within the Inbox up to the TTL limit. By default, you can't view closed or invalid tasks that are older than one year.
Invalid tasks don't appear in the Inbox and you can retrieve them only through the Workflow.
Configuration
By default, TTL is set to one year. You can request Reltio Support to:
- Change the TTL duration for your tenant
- Disable TTL enforcement entirely
TTL behavior by task type
| Task type | When TTL starts | When task is removed | Notes |
|---|---|---|---|
| Closed task | Resolution date | Resolution date + TTL period (default 1 year) | TTL is delayed if the process still has active (open) tasks |
| Invalid task | Process start date (oldest task creation date) | Start date + TTL period (default 1 year) | Invalid tasks don't appear in the Inbox and can be retrieved only with the Workflow API |
| Active process with closed tasks | Resolution date of the last completed task | After process completion + TTL period | Closed tasks are retained until the workflow process is fully completed |