Monitor cloud service health

Learn how to monitor the health cloud services and components in the Reltio Platform Status page.

Monitor the health of cloud services in your Reltio Data Cloud in the Reltio platform status page. As explained in topic Platform status operation, Reltio continuously monitors the health of each service in each cloud in the platform at several levels. Should an incident be detected, the process for taking corrective action depends on the designated criticality of each service:

Critical: When the core functionality of a critical service is down, we take corrective actions immediately
Medium: When the core functionality of a medium service still works, we take corrective actions as soon as possible

In the Reltio platform status, monitor these details:

The overall current status of all Reltio environments in all clouds.
A history of the daily status of each environment.
A history of the daily status of global services such as an authentication server.
A historical daily log of all past incidents.
A detailed current and daily status of various services inside each cloud. For example: UI, API.
The details of each incident, including the current status and timeline provided for remediating and resolving the incident.
The uptime percentage of each cloud for the last 90 days.
The monthly uptime details.

This table identifies the cloud services whose health you can monitor, indicating its designated criticality as defined above.


Cloud service	Description	Criticallty
Activity Log	This service monitors the health status of the Activity Log. The platform services that can lead to failure are: Elastic Search for Activity Log CRUD Queue Activity Log storage Note: This service is critical only to specific customers.	Medium
API	This service monitors the health status of the Reltio platform APIs, and affects all customers in all clouds or in certain clouds. The platform services that can lead to failure are: Cloud Infrastructure dedicated to APIs Authentication service	High
Data load	This service monitors the health status of the Data Loader at a glance, and affects specific customers. The platform service that can lead to failure is the cloud infrastructure.	High
Data Storage	This service monitors the health status of the primary and secondary data storage for all tenants. The platform services that can lead to failure are: Primary data storage Secondary data storage	High
Export	This service monitors the health status of the data export service. The platform services that can lead to failure are: Elastic Search for Search/Export Jobs Cluster CRUD Queue Primary data storage Note: This service is critical only to specific customers.	High
Queues	This service monitors the health status of the streaming queues. The platform services that can lead to failure are: CRUD Queue Match Queue	High
Matching Service	This service monitors the health status of the match service. The platform services that can lead to failure are: Primary data storage Secondary data storages Authentication service	Medium
Search	This service monitors the health status of Elasticsearch. If this feature does not work, it could impact the smooth functioning of the UI. The platform services that can lead to failure are: Elastic Search for Search/Export CRUD Queue Primary Storage	High
UI	This service monitors the health status of the Console and Hub, and affects all cloud customers. The platform services that can lead to failure are: Cloud Infrastructure UI-dedicated Infrastructure Authentication service	High

We recommend that you regularly monitor the status of cloud services from the Reltio Plafform Status page. A good way to do this is to select a specific set of services in this cloud to receive alerts. For details, see topic Subscribe to platform status alerts . To drill down from the current 3-month view presented in this page, display a view for a specified 3-month period. For details, see topic View historical uptime metrics .

To monitor the status of cloud services from the Reltio Plafform Status page:

Log into your tenant and and a note of your tenant URL displayed in the web browser address bar in format environmentName.reltio.com/ui/tenantName, for example, 361.reltio.com/ui/myTenant
In your web browser, open the Reltio platform status page.
In the About this site section at the top of the page, identify the specific cloud mapped to your tenant URL.
Locate that cloud dashboard section lower on this page. For example, if your tenant URL, 361.reltio.com/ui/myTenant, is listed on the US Cloud, monitor your status in the US Cloud dashboard below.
View the overall uptime (as a percentage value) for this cloud by hovering your mouse pointer over the question mark icon next to the cloud name to dispaly a tool tip.
View the overall health status of this cloud over the previous 3 months on the color-coded bars on the dashboard timeline:
- Green (operational): All services or components are functional.
- Yellow (partial outage): One or more services has an issue.
- Orange (degraded performance): One or more services or components are affected.
- Red (major outage): One or more services or components are unavailable.
- Blue (under maintenance): One or more services or components is unavailable due to planned maintenance.
Display status details:
1. On the cloud timeline, hover your mouse pointer over a colored bar to display a tooltip with the date and a status details for that day.
2. Select the plus sign (+) next to the cloud name to expand the dashboard to display its component services.
3. Hover your mouse pointer over a colored bar for a particular cloud services or components to display a tooltip with the date and a status details for that day.

Unify and manage your data

Monitor cloud service health

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