Using prompts with Segmenter

Segmenter can interpret requests more accurately when the prompt clearly describes the segment you want to create, review, or update. Clear prompts also help Segmenter ask focused clarifying questions when needed and continue the segmentation workflow in the same conversation.

Prompts for creating a segment

Use prompts that describe the segment you want to create, the audience you want to include, or the criteria you want Segmenter to apply.

✅ Prompt: I need to create a segment for inactive Gold customers.

Why it works: This prompt clearly states the segment goal and gives Segmenter a strong starting point for follow-up questions.

✅ Prompt: Create a segment of customers in Europe under 30 who made a purchase in the last 3 months.

Why it works: This prompt includes audience, geography, age, and activity window, which helps Segmenter interpret the criteria more accurately.

✅ Prompt: Create a segment of customers in California with Gold loyalty status.

Why it works: This prompt clearly defines the audience by location and status.

✅ Prompt: Create a segment of customers who opened at least one email in the last 30 days.

Why it works: This prompt includes a specific behavior and time range.

Prompts that need more detail

Some requests are too broad or too subjective to turn directly into a supported segment definition.

⚠️ Prompt: Find me the good customers.

Issue: The word good is subjective and can mean different things across tenants.

✅ Better prompt: Create a segment of customers with Gold loyalty status and revenue above 10000.

⚠️ Prompt: Create a segment of highly engaged customers.

Issue: The phrase highly engaged is too vague unless it is defined with specific activity criteria.

✅ Better prompt: Create a segment of customers who opened at least one email in the last 30 days and clicked at least one link in the last 14 days.

⚠️ Prompt: Show me active customers with recent engagement.

Issue: The terms active and recent need clearer criteria before Segmenter can continue.

✅ Better prompt: Show me customers with a login in the last 30 days and at least one email click in the last 14 days.

Prompts for reviewing and managing segments

Use prompts that describe the segment you want to review or the changes you want to make.

✅ Prompt: Show me segments that include inactive Gold customers.

Why it works: This prompt clearly identifies the review task.

✅ Prompt: Review the results for the inactive Gold customers segment.

Why it works: This prompt clearly identifies the segment and the action to perform.

✅ Prompt: Update the schedule for the inactive Gold customers segment.

Why it works: This prompt clearly describes the management action.

✅ Prompt: Show me the entities in the inactive Gold customers segment.

Why it works: This prompt clearly asks for entity-level review.

✅ Prompt: Summarize the results for the inactive Gold customers segment.

Why it works: This prompt clearly asks for a result summary.

Goal-based prompts that start the conversation

If you do not know the exact segment definition yet, you can still start with a goal-oriented prompt.

✅ Prompt: Help me create a segment for customers who may need re-engagement.

Why it works: This prompt gives Segmenter a clear business goal and lets it ask follow-up questions.

✅ Prompt: I want to build a segment for inactive Gold customers.

Why it works: This prompt clearly states the intended segment and gives Segmenter a strong starting point.

✅ Prompt: Help me review whether this segment still matches the audience I need.

Why it works: This prompt clearly starts a review-oriented conversation.

Best practices for writing prompts