PROC | Real Time Sync from Salesforce to Reltio - Delete Contact

This is the base recipe for SFDC to Reltio synchronization. This recipe handles the deleted SFDC contact object events received from the SFDC workflow.

SFDC Contact object delete event actions in recipe:

1. If the value of the SFDC_DeleteActionToReltio is crosswalk or if the value is empty

   1. Set the Delete date in the SFDC Crosswalk for the given Individual Entity.
   2. Set the Delete date in the SFDC Crosswalk for the given Individual's Locations.
   3. Set the Delete date in the SFDC Crosswalk for the given Organization Individual.

2. If the value of the SFDC_DeleteActionToReltio is removal

   1. Delete the SFDC crosswalk for the given Individual Entity.
   2. Delete the Individual's Location.
   3. Delete the Organization Individual relationship.

Error handling

If any of the above events fail due to an connection error to Reltio or Salesforce, the recipe retries three times with a 5 second delay interval. After this the recipe sends a failed job information email, to the specfied email addresses.

When there is an error from external connections like Reltio or Salesforce, the recipes retry three times in 5 seconds delay interval for only SERVICE_UNAVAILABLE or TOO_MANY_REQUESTS error codes.