Tenant cloning, backups, and snapshots
Learn about tenant cloning, backups, and snapshots for restoring data on your tenant.
The tenant cloning service makes an exact copy of a tenant. A standard subscription includes one clone per month; you can purchase additional cloning services if needed.
As for backups, Reltio automatically performs daily backups of your production tenant data at a scheduled time, storing them for seven days. This service is included in your Reltio subscription at no additional cost, allowing you to restore your tenant to a previous state if needed. For example, if a data load doesn't produce the expected outcome, you can restore your tenant data from any backup taken in the previous seven days.
In contrast, a snapshot is an on-demand backup that you request via a Support ticket. The tenant snapshots service saves a copy of your tenant data to file storage. A standard subscription includes a tenant snapshot once a month; you can purchase additional snapshots if needed. After a snapshot is taken, you may request a one-time restore of it at any time within the next 30 days at no charge.
Tenant cloning and snapshots entitlements
This table shows the entitlements for these services (your Reltio sales representative or partner has latest prices). Beyond these default entitlements, you will be invoiced for any additional operations (overages) requested per the pricing below.
| Service details | Amounts | |
|---|---|---|
| Tenant Cloning | Default entitlement | One per month |
| Pricing* | USD $5,000 per clone | |
| Tenant Snapshot & Restore | Default entitlement | One per month |
| Pricing* | USD $5,000 per snapshot & restore | |
| Retention | 30 Days | |
Configuration rollback and version history
Reltio doesn't maintain historical versions of your configuration items such as the L3 data model, UI configuration, RDM, or roles and permissions. Any update you make replaces the current configuration and cannot be undone automatically. To manage risk, you should maintain your own configuration backups outside of Reltio; for example, by exporting JSON files and storing them in version control systems like Git.
While Reltio doesn't support configuration-specific rollback via the UI or API, the platform retains full tenant backups for production environments as part of its business continuity safeguards. These backups are created automatically once per day and retained for seven days. They include both data and configuration, but restoring from a backup reverts the entire tenant, not just the configuration, to a previous state. This is why configuration rollback via support should be used only when absolutely necessary, and with full awareness of the data loss risk.
To reduce recovery time and ensure safer rollbacks, Reltio also offers an on-demand snapshot service. You can request a one-time snapshot (usually before a risky configuration change), which we retain for 30 days. This snapshot can later be restored on request. However, as with daily backups, restoring a snapshot replaces the entire environment with the version from the snapshot, including data. Plan carefully when using this option.
Best practices:
- Export and archive your configuration files before any changes — especially the L3 model, RDM configuration, and UI files.
- Store exported configuration in a source control system with branch or folder structures for each tenant (Dev, Test, Prod).
- Use scripts or CI/CD automation to export current configuration regularly and commit it to your repository.
- If needed, re-import a prior version manually to recover from misconfigurations — this is faster and safer than a full tenant rollback.
For critical environments, coordinate with Support to take a snapshot before making changes.
Tenant cloning and backup operation
The following guidelines and requirements apply when initiating and scheduling tenant cloning and backup operations:
- Clones or backups can be scheduled to start at any hour from Sunday 9:00 p.m. EST to Thursday 9:00 a.m. EST.
- Weekend requests: If you need a clone or backup to start on a weekend, you must submit your ticket at least 5 business days in advance of the desired initiation date.
- Weekday requests: For requests submitted on business days, Reltio typically initiates the task within 24 hours after all required information has been received.
- A complete restore or clone of MDM typically takes 3 to 5 business days, excluding holidays, depending on the size of the data.
For additional answers, see the Tenant cloning, backups, and snapshots FAQ.