If you've forgotten your password or want to change it for security reasons, you can reset it to regain access to your account.

To reset your password:

1. In your web browser address bar, enter your Reltio tenant URL.

2. Enter your tenant ID.
   
   

   The Sign In page appears.

3. In the displayed Sign In page, select Forgot your password?.

   
   
   

   The Password Reset page appears.

4. In the Password Reset page, fill in the following details:

   • Username or email address: Enter the username or email address for which you want to reset the password.

     Important: Usernames are case-sensitive for accounts created before April 2022.

   • I am human: Select the checkbox, then select RESET.

     A verification code is sent to your email address. The code is valid for one hour.

     
     
     
     Note: If you're an SSO user whose credentials are managed by an external IdP, you won't receive a verification code by email. Sign in to your SSO system to reset your password.

5. When you receive the email with the verification code, return to the Sign In page, complete the details, and select Reset Password:

   • Verification code: Enter the verification code sent to your registered email address.

     Note: If you enter an expired verification code, you'll see the Please provide valid input to reset the password message. Select Resend the verification code to generate a new code and reset your password.

   • New Password: Enter the new password to sign in to your tenant.

   • Confirm Password: Enter the new password again to confirm it.

   • I am human: Select the checkbox, then select Reset Password.

     
     
     

6. In the displayed confirmation message, select Go back to login page to return to the sign-in page and sign in to your tenant with your new credentials.

Result

Your password is reset, and Reltio sends a confirmation email with this message:

Your Reltio password has been changed. If you changed your password, you can ignore this email. If you did not change your password, please reach out to support@reltio.com.

Verification steps

To confirm the reset worked, perform the following steps:

1. Check your email for the confirmation message.

2. Return to the Sign In page and sign in to your tenant with your new credentials.