Business Critical Edition: Scope and Coverage
Use this page to see how Reltio describes recovery objectives (RPO and RTO), availability, and which platform components are in scope for Reltio Business Critical Edition (BCE).
Reltio Business Critical Edition (BCE) offers high availability, scalability, and advanced data management for enterprise applications. This topic defines key boundaries for service level agreements (SLAs), including availability and recovery expectations, ensuring transparency and clarity on what is covered within the BCE offering.
Service level definitions
- Recovery Point Objective (RPO)
- Less than 1 minute for data at rest. This does not cover data in transit, where external data transfer processes may apply, which are beyond Reltio's control.
- Recovery Time Objective (RTO)
- Less than 1 hour, contingent upon the availability and functionality of all necessary components within Reltio’s control.
External factors such as third-party service outages, network issues, and customer-controlled configurations may impact this objective.
- Availability SLA
- The 99.99% availability applies only to core components of the Reltio platform within the BCE offering. It does not extend to third-party integrations, custom configurations, or external data sources not managed by Reltio.
- Maintenance Downtime
- Planned maintenance and scheduled downtime will be communicated in advance and are excluded from the 99.99% availability SLA calculations.
- Force Majeure Exclusions
- The availability SLA excludes downtime caused by force majeure events, including natural disasters, acts of terrorism, and government actions, which are beyond Reltio's reasonable control.
- Components
- The Component Coverage table below lists each capability, whether it is in scope for BCE, and how it relates to RTO and RPO expectations.
Component Coverage
The following table provides a list of components covered and not covered in BCE.
| Component | BCE coverage | RTO Status | RPO Status |
|---|---|---|---|
| Auth (multi-region) | Supported | Meets target | Meets target |
| Reltio UI | Supported | Meets target | Meets target |
| Data Loader | Supported | Meets target | Meets target |
| Export | Supported | Meets target | Meets target |
| LCA/DVF | Supported | Meets target | Meets target |
| OOTB Queues | Supported | Meets target | Meets target |
| All Reltio APIs | Supported | Meets target | Meets target |
| History | Supported | Meets target | Meets target |
| Activity Log | Supported | Meets target | Meets target |
| Data Pipeline Hub | Supported | Meets target | Meets target |
| RDM | Partially supported | Meets target | Meets target |
| External Match | Not supported | Not covered under BCE | Not covered under BCE |
| Cleanse | Not supported | Not within target scope | Not applicable |
| Console | Not supported | Not applicable | Not applicable |
| Workflow | Not supported | Not applicable | Not applicable |
| Reltio Integration Hub | Not supported | Not within target scope | Not applicable |
| Salesforce Connector | Not supported | Not within target scope | Not applicable |
| Cloud Native Storage | Not supported | Not within target scope | Not applicable |
| Data Sharing with Microsoft Fabric and Databricks | Not supported | Not applicable | Not applicable |
| Data Pipelines with Databricks, Snowflake and GBQ | Not supported | Not applicable | Not applicable |
Note:
- Data Sharing is not currently included in the BCE component set; multi-region failover and operational alignment with BCE RTO/RPO are not yet specified.
- RDM is covered by Business Critical Edition for AWS tenants. Support for GCP and Azure are not currently available.