What is monitoring?

The monitoring feature lets you receive updates when changes occur to registered DUNS Numbers. For each registered record, D&B sends a notification file containing updated details. Reltio recipes process these files and update the tenant records accordingly.

When subscribing to monitoring, use the FULL_PRODUCT subscription type. This ensures the complete data set is returned for each DUNS Number change, enabling Reltio to apply a full update.

Supported event types

The following event types are supported in monitoring updates:

• SEED — Updates Company Info and Diversity Insights. If a DUNS crosswalk exists, hierarchy and Principal Contacts are also updated.
• TRANSFER — Soft deletes old D&B crosswalks, creates new ones from the retained DUNS, and re-enriches the record. Transferred details are logged in D&B Logs.
• DELETE — Soft deletes all D&B crosswalks by adding a deleteDate.
• UNDELETE — Removes the deleteDate from crosswalks that were previously deleted.

Other event types, such as REVIEWED, UNDER_REVIEW, ENTER, EXIT, and UPDATE, are not processed. These events are only logged in the D&B Logs file.

Failure scenarios

If records do not meet monitoring requirements, they are captured as failed records. Common scenarios include:

• Missing DUNS attribute or crosswalk (URI:DUNS or DUNS).
• Invalid ov flag value (must be true for SEED, TRANSFER, or DELETE events).

Handling exception files

If a monitoring job produces an EXCEPTION file, the DUNS Numbers in the file are logged in D&B Logs with an error message in the format: Error: Error Code - Description. The exception details are also populated in the tenant for review.