BYO LLM error messages
Learn more about the error messages AgentFlow displays when the selected LLM is unavailable or encounters an issue during a conversation.
If the selected LLM is unavailable or encounters an issue, AgentFlow displays a message in the conversation. AgentFlow does not silently fall back to a different model. For transient errors such as temporary unavailability or rate limiting, the platform automatically retries the request before surfacing an error to you.
LLM provider disabled
If the LLM provider assigned to your conversation is disabled after the conversation was created, AgentFlow displays the following alert at the bottom of the conversation:
The LLM provider used by this conversation has been disabled. Please create a new conversation with an available provider.
The model selector in the chat toolbar also shows a Model unavailable indicator. You cannot send new messages in this conversation. To continue working, start a new conversation and select an active model.
No active LLM configuration
If no active LLM configuration exists for your tenant, the chat input area is disabled and displays:
No models available, please contact support
Contact your System Administrator to verify the LLM configuration status in Admin Settings. If all configurations show as Inactive, your admin can raise a request with Reltio Support to re-enable them.
Service temporarily unavailable
If the agent service or model endpoint cannot be reached, AgentFlow displays a message in the conversation such as:
The agent service is temporarily unavailable. Please try again later.
This can occur when the model endpoint is unreachable, experiencing high load, or temporarily down. Wait a moment and try sending your message again. If the issue persists, contact your System Administrator.
General errors
For other error conditions, including authentication failures, unexpected model responses, or unclassified errors, AgentFlow displays:
Something went wrong. Try again later.
If you see this message repeatedly, contact your System Administrator. Admins can check the LLM configuration status in Admin Settings and raise a support request with Reltio Support if the issue requires investigation.
No LLM configurations (System Administrator view)
If no LLM configurations exist for the tenant, the Large Language Model Config section in Admin Settings displays:
No LLM configurations available, please contact support.
To set up LLM access, submit a request through Reltio Support. For more information, see Request BYO LLM setup and view your LLM configuration.
Error reference summary
| Scenario | Where it appears | Message |
|---|---|---|
| LLM provider disabled after conversation started | Alert banner in conversation and Model unavailable pill in chat toolbar | The LLM provider used by this conversation has been disabled. Please create a new conversation with an available provider. |
| No active models for tenant | Chat input area (disabled) | No models available, please contact support |
| Agent service or model endpoint unreachable (503) | Message in conversation | The agent service is temporarily unavailable. Please try again later. |
| Authentication failure, model error, or other issue | Message in conversation | Something went wrong. Try again later. |
| No LLM configurations exist (System Administrator view) | section | No LLM configurations available, please contact support. |