Reltio Integration for Salesforce Profile Validation
The profile configuration is a JSON object and contains reltio and salesforce fields that are JSON objects too.
Profile validation checks if all required fields are provided. Then the profile validation checks for connectivity between Reltio and Salesforce.
If the attribute is optional and available then the connector checks the value. For example, some attributes can have true or false values. Also, an email must have a correct format.
For some optional fields like reporting or logSyncErrors,the connector only checks values. Whereas, the customMergeService connector checks the connection.
The Profile validation also ensures that if you try to post a profile that already exists in the tenant with the same Salesforce login URL and user, the profile is not updated in Salesforce.
| Attribute | Required | Validation |
|---|---|---|
tenantUrl | true | Type: String. If not provided, the validation fails. |
username | false | Type: String. If not provided in config, then the global
service user is used. If the global service
user is not configured, the validation fails. |
password | false | Type: String. If not provided in config, then the global
service password is used. If the global service
password is not configured, the validation fails. |
authUrl | false | Type: String. If not provided in config, then the global
authUrl is used. If the global authUrl is
not configured, the validation fails. |
authToken | false | Type: String. If not provided in config, then the global
authToken is used. If the global authToken
is not configured, the validation fails. |
| Attribute | Required | Validation |
|---|---|---|
loginUrl | true | Type: String. If not provided, validation fails. |
user | true | Type: String. If not provided, validation fails. |
password | true | Type: String. If not provided, validation fails. |
| Error Message | Possible Reason | Resolution |
|---|---|---|
| Required section "reltio" is missing in profile. | Section "reltio" is missing | Add "reltio" section to your profile |
The reltio.tenantUrl value does not match to
https://{environment}.reltio.com/reltio/api/{tenant} | Incorrect tenantUrl | The tenant URL is:
https://{environment}.reltio.com/reltio/api/{tenant}to_reltio |
| The initial tenant name does not correspond to reltio.tenantUrl | The {tenant} in your save profile request is not same with tenant from tenantUrl | Verify your Save profile request or your tenant URL. You have to
use the same tenants.dictionaries. |
| Tenant {tenant} not found | Tenant is not found in environment from tenantUrl | Verify if you are using right environment and if your tenant exists. |
| Authentication failed Please check username, password, authUrl and authToken | Defined username, password, authUrl and authToken | Check your username, password,
authUrl, and authToken or use
the default values. |
| Required section 'salesforce' is missing in profile. | Section "salesforce" is missing | Add "salesforce" section to your profile. |
| Wrong user value {user} format | The Salesforce service user hasn't been verified | Verify you are using the correct Salesforce user |
| Connection to Salesforce was failed. | Not able to establish connection by defined values | Verify your loginUrl, user, password |
| Connection to custom merge service failed. | Not able to connect to the Custom Merge Service | Verify whether the URL for Custom Merge Service is correct. Make sure the required APIs are implemented. |