Problem

• The relationship does not appear in Salesforce even though it exists in Reltio.
• No error appears in logs, but the event is skipped.
• A previously active relationship is no longer visible after endDate is set.

Cause

The Salesforce Connector automatically skips relationship creation when the Reltio relation contains an endDate that is in the past or equal to the current date (based on UTC). This logic assumes the relationship is inactive and should not be created in Salesforce if it doesn't already exist.

Expected behavior

• New relationship with past endDate: Skipped entirely; no Salesforce record is created.
• Existing Salesforce record, and endDate updated to past: Salesforce is updated with End_Date__c, and optionally updates isInactive__c = true (if mapped/formula exists).

Log reference

Connector logs include the following line when skipping soft-deleted relationships:

Skipping relationship due to soft-deleted endDate

How to resolve or confirm

• Ensure the endDate field is included in your mapping if you're intentionally using soft-deletion logic.
• If the relationship should still be created, remove or update the endDate to a future value.
• Optionally, map isInactive__c as a formula field in Salesforce to reflect inactive status without removing the record.