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userSessionTimeoutSeconds

Learn about the userSessionTimeoutSeconds parameter for the Customer Password Policy API.

The userSessionTimeoutSeconds parameter specifies the period of time, in seconds, that a user session can remain idle before it times out. When the configured idle period is reached, Reltio signs the user out of all active sessions simultaneously, including sessions across multiple tenants, browser tabs, browsers, and devices. The user must then authenticate again to continue using Reltio.

The following example sets a 30-minute session timeout:
{
    "userSessionTimeoutSeconds": 1800
//rest of the fields
 }

If userSessionTimeoutSeconds is absent from your password policy, or if the value is set to 0, no user-level session timeout is applied. Sessions remain active until the user explicitly logs out or the identity provider terminates the session. Choose a timeout value based on your organization's security policy and the sensitivity of the data in your environment.

Important: We strongly recommend enabling userSessionTimeoutSeconds to enforce session idle timeouts and reduce the risk of unauthorized access through inactive sessions. This setting requires coordination between your identity provider (IdP) and the Reltio IdP. Before enabling it, Submit a support request in the Reltio Support Portal. Reltio Support must validate the setup and confirm compatibility with your environment before applying the parameter.

Actions that resets the timeout

The timeout timer resets each time the user performs an action that triggers a Reltio API call. The following actions reset the timer:

  • Searching
  • Opening an entity
  • Editing data
  • Running an export
The following browser-only interactions do not reset the timer:
  • Scrolling
  • Hovering
  • Typing without submitting and action
Note: For SSO users, session behavior is also affected by your identity provider configuration. Review both the customer password policy and your identity provider session settings when troubleshooting session timeout behavior.